If you are not happy with your nails, pedicure or manicure from the beauty salon please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds or redo will be given after you have left the salon unless we deem otherwise. Also, for gift cards there will be no refunds after purchase of gift cards. No change will be given for using gift cards for purchasing services within the salon.
Appointments will be held for 15 minutes, after this grace period we consider this as a “NO SHOW” and the appointment may be given away. Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your service will end accordingly so that the next guest is not delayed
Full sets and gel polish are guaranteed for 5 business days after your appointment; excluding breakages. If you have followed the guidelines and you still notice chips or lifting in the first 5 days, please call us to schedule a free repair, at our discretion we may simply offer a refund if we feel the issue cannot be resolved.
We Reserve the Right to Refuse Service To:
For your safety, and ours, our premises are monitored with digital video surveillance 24/7 outside the building.
Due to the salon having no permanent on-site chaperone, no male customers can be accepted for any one to one treatment, unless accompanied by a female companion/chaperone.
For your own safety and ours, we are unable accept any more than 4 customers (due to the capacity) within the salon at any one time.
If we feel our gift cards or loyalty cards have been defrauded in any way, we reserve the right to not accept them. Only one loyalty card per customer / service will be accepted.
Telephone Preference Service:
Country House Beauty business line is registered with the telephone preference service (TPS).
Any sales calls or any unsolicited business calls / texts, will be logged and reported, with no exceptions.
Country House Beauty adheres to the General Data Protection Regulation (GDPR), any unsolicited sales calls, emails and letters without prior consent to hold our data on file, will also be reported to the Information Commissioner's Office (ICO).
Please be aware anyone deemed as a minor will require parental consent before any treatment, or a form of identification (we only accept photo-card ID's).
Country House Beauty has personal indemnity insurance, product liability insurance and public liability insurance.
Salon Opening Times:
Christmas & New Year opening times may vary.
Country House Beauty reserve the right to change these terms and conditions at any time.
Any questions please feel free to email us: firstname.lastname@example.org