Beauty Salon Policy

Refund: 

If you are not happy with your services from the beauty salon please make us aware of it before you pay. No refunds or redo will be given after you have left the salon unless we deem otherwise. 

 
Late Arrivals: 

Appointments will be held for 15 minutes, after this grace period we consider this as a “NO SHOW” and the appointment may be given away. Please note that your late arrival will determine the length of your treatment and you will be responsible for the full-service fee. Your service will end accordingly so that the next guest is not delayed

We Reserve the Right to Refuse Service To:

• Anyone with a condition we suspect may be contagious
• Anyone with open or infected wounds on the treatment area
• Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
• Anyone more than 10-15 minutes late for an appointment
• Anyone demonstrating inappropriate behaviour
• Anyone who has received any form of a refund from Country House Beauty
• Anyone we deem to be too intoxicated

 
Surveillance:

For your safety, and ours, our premises are monitored with digital video surveillance 24/7 outside the building.

Safety:

Due to the salon having no permanent on-site chaperone, no male customers can be accepted for anyone to one treatment, unless accompanied by a female companion/chaperone. For your own safety and ours, we are unable to accept any more than 4 customers (due to the capacity) within the salon at any one time.

Cards:

If we feel our loyalty cards have been defrauded in any way, we reserve the right to not accept them. Only one loyalty card per customer/service will be accepted. 

Telephone Preference Service:

Country House Beauty business line is registered with the telephone preference service (TPS).  Any sales calls or any unsolicited business calls/text, will be logged and reported, with no exceptions.  Country House Beauty adheres to the General Data Protection Regulation (GDPR), any unsolicited sales calls, emails and letters without prior consent to hold our data on file, will also be reported to the Information Commissioner's Office (ICO).

Age Restrictions:

Please be aware anyone deemed as a minor will require parental consent before any treatment or a form of identification (we only accept photo-card ID's). Insurance:Country House Beauty has personal indemnity insurance, product liability insurance and public liability insurance.

Salon Opening Times: 

Christmas & New Year opening times may vary.

Corvid-19 (coronavirus):

For information about the coronavirus please click here. 

Country House Beauty reserve the right to change these terms and conditions at any time.
Any questions please feel free to email us:  enquiries@countryhousebeauty.com